Shipping policy

Last updated: September 19, 2026

This Shipping Policy explains how orders placed through ZERYNELLE are processed and delivered.

ZERYNELLE is operated by MYERS ZYRELUX COMMERCE LLC.

Shipping Destinations

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to:

• Alaska;
• Hawaii;
• Puerto Rico;
• Other U.S. territories;
• APO, FPO, or DPO addresses;
• International destinations.

Orders submitted with an unsupported delivery address may be canceled and refunded.

Order Processing

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday, excluding weekends and U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is separate from shipping transit time.

During periods of unusually high order volume, severe weather, carrier disruption, or holidays, processing may take longer. If a material delay affects your order, we will make reasonable efforts to notify you.

Shipping Rates

Standard shipping rates are:

• Orders of $50.00 or more: Free standard shipping;
• Orders under $50.00: $3.00 standard shipping.

The applicable shipping charge will be displayed at checkout before payment.

The free-shipping threshold is calculated after discounts and before applicable taxes unless otherwise indicated at checkout.

Estimated Delivery Time

Standard shipping normally takes approximately 3–5 business days after the order has been processed and transferred to the carrier.

The estimated total time from order placement to delivery is generally 4–7 business days:

• Processing: 1–2 business days;
• Transit: 3–5 business days.

Delivery dates are estimates, not guarantees. Carrier delays, weather, address problems, service interruptions, or other circumstances outside our reasonable control may affect delivery.

Order Tracking

When your order ships, you will receive a shipping confirmation containing available tracking information.

Tracking information may take up to 48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing has begun.

ZERYNELLE is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Additional delivery expenses caused by an incorrect address may be deducted from a refund where permitted by law.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

1. Check all entrances, mailrooms, lockers, and safe delivery locations;
2. Ask household members, neighbors, or building management;
3. Allow up to 48 hours because some carriers scan packages before final delivery;
4. Contact the carrier using the tracking number;
5. Contact us if the package remains missing.

We will review the available tracking information and assist with an appropriate carrier inquiry when possible.

Lost or Damaged Shipments

If an order appears lost in transit or arrives damaged, contact support@zerynelle.com with your order number and supporting photographs, where applicable.

Do not discard damaged products, packaging, or shipping labels until we complete our review.

Multiple Shipments

Items from the same order may occasionally arrive in separate packages. If this happens, separate tracking information may be provided. You will not be charged additional shipping solely because an order is divided into multiple shipments.

Contact Us

ZERYNELLE
Operated by MYERS ZYRELUX COMMERCE LLC
3025 Kirklevington Dr
Lexington, KY 40517
United States

Email: support@zerynelle.com
Phone: +1 (864) 538-8698
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. federal holidays.