Frequently Asked Questions

Orders

How long does it take to process an order?

Orders are normally processed within 1–2 business days.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays. Orders placed outside business hours begin processing on the next business day.

Can I change or cancel my order?

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or shipped.

How can I check my order status?

You will receive an order confirmation after checkout. When your order ships, we will send a shipping confirmation containing available tracking information.

Tracking may take up to 48 hours to update after the carrier receives the package.

What should I do if I entered the wrong address?

We cannot guarantee address changes after processing begins. Customers are responsible for providing a complete and accurate shipping address at checkout.

Shipping

Where does ZERYNELLE ship?

We currently ship to the 48 contiguous United States and Washington, DC.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.

How much does shipping cost?

Standard shipping costs:

Orders of $50 or more: Free standard shipping;
Orders under $50: $3 standard shipping.

The final shipping charge is displayed at checkout before payment.

How long does delivery take?

Estimated delivery consists of:

Order processing: 1–2 business days;
Shipping transit: Approximately 3–5 business days;
Estimated total: Approximately 4–7 business days.

Delivery estimates are not guarantees. Weather, carrier interruptions, holidays, address problems, or other circumstances outside our reasonable control may cause delays.

Will I receive tracking information?

Yes. Available tracking information will be sent after your order ships.

What if tracking shows delivered but I cannot find my package?

Please:

Check entrances, mailrooms, lockers, and other safe delivery locations;
Ask household members, neighbors, or building management;
Allow up to 48 hours because some carriers scan packages before final delivery;
Contact the carrier using your tracking number;
Contact us if the package remains missing.

We will review the available tracking information and assist with a carrier inquiry when appropriate.

Can one order arrive in multiple packages?

Yes. Products from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number. You will not be charged additional shipping solely because an order is divided into multiple packages.

Returns and Exchanges

What is your return period?

You may request a return within 30 calendar days after your order is marked as delivered.

What condition must a returned product be in?

The product must be:

Unused and unworn;
Free from stains, odors, damage, or signs of use;
In its original condition;
Returned with its original packaging, accessories, tags, manuals, and components.

Proof of purchase or the corresponding order number is required.

Is return shipping free?

Yes. ZERYNELLE covers authorized return shipping costs for eligible returns within the United States.

You must contact us and use the prepaid return label or return method we provide. Independently purchased shipping may not be reimbursed.

Do you accept exchanges?

Yes. Eligible products may be exchanged within 30 calendar days after delivery.

Authorized exchange shipping is free. Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another product or issue a refund.

How do I start a return or exchange?

Email support@zerynelle.com with:

Your full name;
Your order number;
The product involved;
The reason for the request;
Photographs if the product is damaged, defective, incomplete, or incorrect.

Wait for authorization and return instructions before mailing the product. Unauthorized returns may not be accepted.

Do you charge a restocking fee?

No restocking fee is charged for approved returns.

Are original shipping charges refundable?

Original shipping charges are generally non-refundable unless the product was damaged, defective, incorrect, or the return resulted from an error by ZERYNELLE.

When will I receive my refund?

After the returned product is received and inspected, approved refunds are issued to the original payment method.

Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Products

Are product colors exactly the same as shown online?

We make reasonable efforts to display colors accurately. Slight differences may occur because of photography, lighting, manufacturing tolerances, and individual screen settings.

Where can I find product dimensions and materials?

Available dimensions, materials, features, and care information are listed on each product page.

Please review this information before placing an order. Contact us if you need clarification about a product.

What should I do if my item arrives damaged or incorrect?

Include your order number and clear photographs of:

The product;
The affected area;
The shipping packaging;
The shipping label.

After reviewing the information, we may provide a replacement, exchange, refund, or another appropriate resolution at no additional shipping cost.

Payments

What currency does the website use?

Prices are displayed in U.S. dollars unless otherwise stated.

When will I be charged?

Payment is authorized during checkout. Applicable taxes and shipping charges are displayed before the order is submitted.

Is checkout secure?

Payments are processed through Shopify and supported payment service providers. ZERYNELLE does not directly store complete payment card details.

Contact Us

Email: support@zerynelle.com
Phone: +1 (864) 538-8698

Customer service hours:
Monday–Friday: 9:00 AM–5:00 PM Eastern Time
Weekends and U.S. federal holidays: Closed

Business:
ZERYNELLE
Operated by MYERS ZYRELUX COMMERCE LLC
3025 Kirklevington Dr
Lexington, KY 40517
United States