Refund policy

Last updated: September 19, 2026

Thank you for shopping with ZERYNELLE. ZERYNELLE is operated by MYERS ZYRELUX COMMERCE LLC.

We want you to be satisfied with your purchase. Please review the following return, exchange, and refund terms before submitting a request.

30-Day Return Period

You may request a return within 30 calendar days after the order is marked as delivered.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition;
Be free from stains, odors, damage, or signs of use;
Include its original packaging, accessories, tags, manuals, and components;
Include proof of purchase or the corresponding order number.

Items returned without prior authorization may not be accepted.

How to Request a Return

Before mailing an item, contact us at support@zerynelle.com and provide:

Your full name;
Your order number;
The item you wish to return;
The reason for the return;
Photographs of the item and packaging when the item is damaged, defective, or incorrect.

If your request is approved, we will provide return instructions and, when applicable, a prepaid return shipping label.

Do not send a return to our address without receiving authorization and return instructions first.

Free Return Shipping

ZERYNELLE covers authorized return shipping costs for eligible returns within the United States.

Customers must use the prepaid return label or return method provided by ZERYNELLE. Shipping costs paid independently without our authorization may not be reimbursed.

Exchanges

Eligible products may be exchanged within 30 calendar days after delivery.

ZERYNELLE covers authorized exchange shipping costs. Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative product or issue a refund.

For faster service, we may ask you to return the original item and place a new order after the return is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us at support@zerynelle.com as soon as possible. Include your order number and clear photographs of:

The product;
The shipping packaging;
The shipping label;
The damaged or incorrect area.

After review, we may provide a replacement, exchange, refund, or another appropriate resolution at no additional shipping cost.

Non-Returnable Items

The following items are generally not eligible for return:

Items showing signs of use, wear, washing, stains, odors, or customer-caused damage;
Items missing original packaging, accessories, tags, or components;
Gift cards;
Items marked final sale, where permitted by law;
Personalized or customized products, unless damaged, defective, or incorrect;
Items returned more than 30 days after delivery.

This policy does not limit any rights available under applicable law.

Refunds

We will inspect the returned item after it arrives.

If approved, the refund will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or the return resulted from an error by ZERYNELLE.

We do not charge a restocking fee for approved returns.

Order Cancellations

We will try to accommodate the request, but cancellation or modification cannot be guaranteed after an order has entered processing or shipped.

If an order has already shipped, it must be handled under the return process described above.

Lost Return Packages

Please retain the return tracking number until your return has been completed.

ZERYNELLE is not responsible for returns sent without authorization or through a shipping method other than the method provided or approved by us.

Contact Us

ZERYNELLE
Operated by MYERS ZYRELUX COMMERCE LLC
3025 Kirklevington Dr
Lexington, KY 40517
United States

Email: support@zerynelle.com
Phone: +1 (864) 538-8698
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. federal holidays.