Privacy policy
Last updated: September 19, 2026
This Privacy Policy describes how ZERYNELLE, operated by MYERS ZYRELUX COMMERCE LLC, collects, uses, discloses, and protects personal information when you visit zerynelle.com, place an order, contact us, or otherwise use our services.
Information We Collect
Depending on how you interact with our website, we may collect:
- Name, billing address, shipping address, email address, and telephone number;
- Order details, transaction history, returns, exchanges, and customer service communications;
- Payment and billing information processed by our payment service providers;
- Device, browser, IP address, cookie, and website usage information;
- Marketing preferences and interactions with promotional communications;
- Information you voluntarily provide through forms, reviews, surveys, or customer support inquiries.
We do not directly store complete payment card information when payment is processed by Shopify or another authorized payment provider.
How We Use Information
We may use personal information to:
- Process and fulfill orders;
- Accept and administer payments;
- Provide shipping and tracking information;
- Manage returns, exchanges, and refunds;
- Communicate regarding orders or customer service requests;
- Operate, maintain, and improve our website;
- Detect fraudulent, unauthorized, or unlawful activity;
- Comply with legal, tax, accounting, and regulatory obligations;
- Send marketing communications when permitted by law;
- Personalize website content and measure advertising effectiveness.
Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain shopping carts, analyze traffic, prevent fraud, and support advertising.
You may control certain cookies through your browser settings or any privacy controls made available on our website. Disabling essential cookies may prevent some website features from working correctly.
How We Disclose Information
We may disclose personal information to service providers that assist us with:
- Shopify store hosting and ecommerce services;
- Payment processing;
- Order fulfillment and shipping;
- Customer support;
- Website analytics;
- Advertising and marketing;
- Fraud prevention and security;
- Legal, accounting, and compliance services.
We may also disclose information:
- To comply with applicable law, court orders, or lawful government requests;
- To protect the rights, property, and safety of our business, customers, or others;
- In connection with a merger, acquisition, financing, restructuring, or sale of business assets;
- With your direction or consent.
We do not sell personal information for money. Certain advertising or analytics activities may be treated as “sale,” “sharing,” or targeted advertising under some U.S. state privacy laws.
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide ecommerce, payment, security, and related services.
Shopify’s handling of personal information is governed by its own privacy documentation and applicable agreements.
Data Retention
We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal obligations.
Retention periods may vary depending on the nature of the information and applicable requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no transmission or storage system can be guaranteed to be completely secure. Customers should protect their account credentials and notify us if they suspect unauthorized account activity.
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion of certain information;
- Obtain a copy of certain information;
- Opt out of certain targeted advertising, sharing, or sales;
- Withdraw consent where processing is based on consent;
- Appeal certain privacy-request decisions.
To submit a privacy request, email support@zerynelle.com.
We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification of their authority.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
Marketing Communications
You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us.
Even after opting out of marketing, you may continue to receive transactional communications relating to orders, payments, returns, security, or account administration.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.
External Links
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third parties.
Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date.
Contact Us
ZERYNELLE
Operated by MYERS ZYRELUX COMMERCE LLC
3025 Kirklevington Dr
Lexington, KY 40517
United States
Email: support@zerynelle.com
Phone: +1 (864) 538-8698
Customer service hours: Monday through Friday, 9:00 AM–5:00 PM Eastern Time. Closed on weekends and U.S. federal holidays.